Shipping policy

Shipping Policy

Thank you for choosing to shop with Just Rugging. Below are the terms and conditions outlining our Shipping Policy.

Domestic Shipping Policy

Please note that there may be delays beyond our control, such as customs or postal issues. If there is a delay in processing your order, you will be contacted by phone or email. Please be aware that orders placed on weekends or holidays will not be shipped out.

International Shipping

We currently do not ship outside of US.

Shipping Costs

• Shipping charges are free for all orders.
  

Handling Time + Transit Time, and Order Cut-of Time 

Handling Time: 0-2 Day (Mon - Fri)

Transit Time: 2-4 Days (Mon - Fri)

Order cut-off time: 5:00 PM  (GMT-05:00) Eastern Standard Time (New York)

Our Delivery Partners 

We use USPS/ UPA, DHL, OSM to deliver the product.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

Damages

Just Rugging is responsible for the delivery process. If you experience any issues with the delivery, please contact the Just Rugging support team immediately. Please save all packaging materials and damaged goods before filing a claim.

Please save all packaging materials and damaged goods before filing a claim.

Item Never Received 

Customers can contact us by email if he/she never received the item. We will contact our shipping department and delivery agent to find out the product's status. 

Change Of Address:

You can change your delivery address if your order hasn’t been dispatched yet by reaching out to the customer service team at info@justrugging.com Please be aware that we are unable to guarantee changes to the delivery address once the item has been delivered because we are not obligated to do so.

Do you have any Questions?

Phone: +1 (520) 442-0197

E-Mail: info@justrugging.com

Address: 8 The Green A, Dover, DE 19901, USA